Contact the Editorial Desk
We owe readers a clear account of what we can answer, what we cannot, and how quickly we respond.
Current sponsor offerWhat can I ask the editorial desk?
Our obligation is to the reader, not to any broker. This site publishes independent editorial reviews of FXCM for readers in Pakistan, and the desk exists to answer questions about what we have written: how a review was put together, which sources sit behind a statement, when a page was last revised, and why a particular point is worded the way it is. If something in a review reads unclearly, tell us and we will look at it again.
We also welcome questions about our editorial standards, our corrections policy and the limits we place on ourselves. We are an independent publisher and nothing more.
The desk does not provide financial advice, does not recommend products, and cannot tell you whether to open an account, how much to deposit or how to trade.
Can you help me with my account?
No. This site is not FXCM, is not affiliated with FXCM, and does not operate accounts, accept deposits, process withdrawals, verify identities or handle trades. We have no access to any client account and no ability to look into an individual case.
Anything you send us about an account issue cannot be acted on, and we would ask you not to include account numbers or identity documents in a message to this desk. Questions about an account belong with the broker's own support, not with an editorial office.
Where do I go for help from the broker itself?
For anything to do with an account, a deposit, a withdrawal, verification or the platform, use the broker's official support channels as published on its own website. That is the only route that can reach the people who hold your account.
We cannot pass messages to the broker on your behalf and cannot speed up a support case. If you are unsure which channel is genuine, check the broker's own site directly rather than relying on a link from anywhere else, including this one.
How do I submit a factual correction?
Use the contact form on this site and mark the message clearly as a correction. Tell us the page and the sentence, what you believe is wrong, and what the accurate position is. Pointing to a primary source helps, but a clear explanation is enough to start.
We check every correction request against our sources. Where we got something wrong, we amend the text and note the change. Where the record supports what we published, we will explain our reasoning rather than simply restating the original wording.
Corrections are handled by the editors, not passed to any third party, and the fact that a request came from a broker's representative does not change how it is assessed.
What languages does the desk read?
The desk works in English and reads Urdu. Messages in either language will be understood and answered.
Replies are sent in English. If you write in Urdu and would prefer an answer in Urdu, say so in your message and we will do our best to accommodate it.
What if I have a complaint about this site, and how fast will you reply?
Complaints about the site itself go to the same contact form. Tell us what you think we got wrong, whether that concerns accuracy, fairness, tone or the way a review is presented, and we will review it as an editorial matter.
We aim to acknowledge messages within a few working days and to give a substantive answer within two weeks where the matter needs checking. Correction requests that require verification against sources may take longer, and we will tell you if that is the case.
The desk is small, so please allow reasonable time before following up. We do not promise a particular outcome, only that your message will be read and considered by an editor.
